Any change in a reservation must be made through our callcenter at +507 204-9550. Any change in the reservation may affect the cost of the rental. Cancellations: If you cancel your reservation at least 48 hours before the rental start date, we will refund the full amount paid, if you cancel your reservation less than 48 hours in advance up to 24 hours, we will refund the amount paid minus the cost equivalent to 1 day of rental, if you cancel your reservation the same day of pick up no refund will be made.
A “No Show” is considered when: You wish to cancel the reservation but do not inform us before the rental start date, or you do not pick up the vehicle on the agreed date and time, or you cannot provide the rental company with the necessary documentation to pick up the vehicle, or you do not have a credit card with sufficient funds in the name of the main driver. More than 1 hour has passed since the reservation and the vehicle has not been picked up.In none of these cases will a refund be made.